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REALLY LIKE THE SERVICES. STAFF IS SUPER NICE AND HELPFUL.

very nice hotel with good onsen and very close to station. The rooms were clean and the personnal qualified. The breakfast was good having a mix of everything but of course mainly japanese food as expected in this area of Japan which is not Tokyo. The hotel has a coin laundry which is appreciated as we used it. The onsen is normal for this kind of hotel but always appreciated and products are good. I especially liked the shaving foam with mint perfume (I even tried to buy it in a drug store but could not find the same). Parking for free and only 3 min walk to station. My son enjoyed to watch the Shinkansen leaving Shinjo.

Communication and advice from the owner, free passes for local onsen as there were issues with the drainage. Beds were very comfortable and pillows were perfect, I didn't have as good sleep in more expensive hotels as in Naaaru.

Great view from the 7th floor on the mountain range, very varied breakfast buffet, nice semi-private eating arrangements for breakfast and dinner, staff very friendly, the private onsens were often available for use and not overflowing with waiting guests although we were there only a few days before peak fall foliage. We liked the "only refill amenities" service (instead of a full room cleaning) because it gave us privacy while still giving us refills for towels, sweets etc :)

The staff was very helpful and with excellent English. I had a room in traditional Japanese style, it was huge and comfortable (unless you don't like sleeping on futon). I couldn't go to onsen , but it seemed really nice. And they have really good cosmetics in the bathroom.

I found the location pretty accessible. Easy to reach, just 3-5 mins walk from the train station. The staff couldn’t really speak much English but not an issue, just use Google translate. The room did not have air conditioning, but I didn't find it too much an issue as I went during the cool period. Room was pretty comfy. Meals were buffet style. Great tasting food in my opinion. Very wide spread of foods to choose from. No private onsen. The hotel changes the schedule of the bathing times such that everyone can try out the different onsens available in the hotel. Quite fun to try out the different onsens available. There were table tennis tables and rackets and balls available, game machines, and tons of Japanese language manga. Didn't see a single person there though. Had the whole place to myself. Would come back ur I have the chance

The property was clean, spacious, and in a lovely location with a view of the mountains from the room. The bath on the 6th floor was lovely and the little outdoor section was a nice experience in the cool weather. The baths have all the things you need for your washing and skin care so you can just bring a towel if you want. The buffet was SO GOOD! Highly recommend getting half board during your stay. The other facilities like the table tennis, manga room, etc. were nice too. Karaoke is pay per hour per person. Also, the staff were extremely friendly and professional. They always helped us with any questions and brought a baby chair for us every mealtime.

Faded grandeur, once a pretty fancy hotel it is now a bit tatty around the edges but that is part of it's charm, lovely big rooms. It's a long way from the station, don't try to walk it if your bag is heavy, just get a taxi. Good ramen place next door. There is a shuttle bus to take you back to the station on departure.

Top-tier luxury. This place is what you get when you give someone a very generous budget and ask them to dream up the most comfortable Ryokan they can think of. The whole place was in tatami mats and it was comfortable to walk about barefoot or with socks. The baths themselves were the best out of all the ryokans that I have tried. They offered a range of different shampoos and soaps, and multiple indoor and outdoor baths - ranging from stone/natural baths to wooden tubs. There is also a sauna and cold bath, and it is here that I discovered the adrenaline rush and relaxation that comes with alternating between a hot sauna and cold bath. There are also privates baths (yes there are two!) that are free for use, unlike other ryokans that charge you for them. There are free treats everywhere - ice pops and milk (my favourite!) at the baths, various snacks and drinks (coffee, various teas, vinegar drink and even beer and shochu!). Then at 10-10.30pm, you can get a bowl of ramen, with the Akita specialty: Fish Shottsuru. Best, most premium and complete bath amenities out of all the ryokans I have visited. They also have well-placed cold water dispenser and places where you can simply sit after your bath to enjoy the view. They also offer a "pillow library" where you can personally compare different types of pillows and choose the ones that you like best! Best facilities out of all the ryokans I've been to (perhaps to make up for the lack of things to do by way of local attractions and how isolated it is). There are traditional Japanese children's games, origami and even a quaint library. Layout of the room is great too - I like that there is a separate "reception" area where you can keep your bags and clothes separate from the main sleeping/living quarters. I also like the little table in front of the window - perfect for a quiet reflection.