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Well located to do safari in Ngorongoro and Serengeti Delicious food with vegetables directly from their garden Highly recommended!

Great hotel, in a fantastic location with amazing staff.

The staff were very accommodating with all of wishes. Customized food for children, packed lunches and extra food by the pool. It’s in the most beautiful location, and very close to the park.

Excellent view & nice rooms

From the moment we arrived, the customer service provided at the reception, in our room and dining area was exceptional. View from our room was absolutely stunning and I will never forget the incredible sunrise we were lucky to see during both mornings of our stay. As our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible. Since the restaurant is located on an upper level and requires climbing up a spiral staircase, Ngorongoro Serena's manager Erick made arrangements for us to sit on a table on the ground-floor level bar. This meant the two senior citizens were spared the challenge of climbing up the stairs. We really appreciate how Erick, Sheila at reception and all the other staff went out of their way to make our stay so enjoyable and made a number of adjustments within the lodge to ensure my mum and aunt were comfortable. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it a very unique experience - even if it was two days before my actual birthday!! Thank you to everyone at Serena Ngorongoro for the personal touch we were given and for making it such a memorable stay.

Absolutely perfect position and the staff were amazing!

Very welcoming staff. Speak very good English. Warm welcome with juice and hot towels. The room is big, with good big beds and nice bathroom with hot shower. The place is very quiet. We loved the our terrace to relax in the evening. We had half board and it was excellent the food. Very healthy and good taste. Dinner was 3 courses and breakfast was also excellent. That went beyond the way with making gluten free and lactose free bread, wraps they always asked what we would like to eat. Best food on our trip in Kenya and Tanzania. It's a perfect place to rest before and after your safari. We stayed here in total 3 night's. The location Karatu is the best if you want to go to Ngorongoro Consevation Area (NCA) or Serengeti. it's only 30 minutes to NCA. Karatu is the last town before NCA so good to go to the supermarket and get fuel. Karatu is a nice place to walk around and nice restaurant (Lilac café). The Lodge also provides 3 nice tours. We did one tour with a visit to the hospital. It was a unforgettable experience. Thanks once again for the wonderful stay! Mathias & Nanet