Staff were friendly and there was a 24hour reception! The check-in process was smooth. The manager Sindujan was exceptional at making us feel welcomed and cared for - he was more than willing to share recommendations and was also communicative over whatsapp. The hotel was clean, although dated/ rustic. The room we got was really spacious and it was pretty quiet (it faced the inner courtyard) considering that the hotel was along a busy main street and near the railway station. It was really good value for money!