Five-Star Hotels in Izu

This will be the easiest review I'll ever write as the experience was truly flawless and made so memorable by the team there. The staff were incredibly thoughtful; once they found out it was my husband's birthday, they not only gave us the option to upgrade our room at no extra expense, but they placed flowers and a handwritten card in the living room, gave us a birthday cake after dinner and offered us a complimentary drink of our choice. We felt so showered with love, they really went above and beyond! The hotel manager very kindly picked us up from the train station, and we could communicate through Google Translate during the short ride. They also had staff that spoke mandarin which was helpful. The room was spacious with modern touches and had a stunning garden view. The private onsen made the stay relaxing and came with high-end toiletries. Plus, the fridge was filled with different complimentary drinks like beer, tea and soda. We were happy to be provided with all the traditional loungewear that could be worn to the restaurant after a good day of soaking - plus the little guide which teaches you how to tie it properly. As someone who loves to sleep in total darkness, I really appreciated that the room had great blackout curtains and none of those annoying little flashing lights from the smoke detector, TV or aircon. The kaiseki dinner and breakfast were by far the best food we had during our entire trip (including previous trips to Japan!) Not only was every dish meticulously plated, but every bite was heavenly; it could have been Michelin-star dining. We were more than satisfied with the portions; they even wrapped some leftovers into rice balls for us to enjoy later. Last but not least, I must commend the staff because we also left our disposable camera upon departure, and they kindly shipped it to our next hotel at no extra fee. This level of customer service is unmatched and made our stay worth every penny.

Incredible hospitality, terrific food and amazing facilities!! Once in a lifetime experience, we were so pleased and plan to come back

There is nothing I didn't like about this place. The rooms were beautiful. They were so well designed striking a perfect balance between modern convenience and traditional Japanese architecture. Provided amenities were abundant and the private, open-air hot bath made it a very comfortable, relaxing stay. Italian dinner course was delicious and Japanese breakfast was unique for our experience. The pastries from the hotel's bakery shop were also amazing. Staffs were hands-down one of the best team we have encountered - felt like we had a one-to-one staff-guest ratio. They were all super nice and friendly, and very thoughtful about every detail of our stay. There are a limited number of rooms and some are located at nearby sites so the facility is very private. I would certainly recommend this hotel for anyone looking for a peaceful, relaxing, gastronomic getaway =]

Fabulous view of Mt Fuji. Both an onsen and a swimming pool. Superb breakfast but rather expensive.

Best staff, wonderful dinner and breakfast, excellent location and fantastic hotel.

The pictures don't do the place justice. Everything from meals to rooms to staff were excellent. I didn't even know about the garden until I got to the ryokan. Would definitely recommend to stay here if you're in the area as it's relatively convenient to drive around to/from here. I also believe they have a shuttle service, but I did not make note of it.

The gentleman in charge of the kitchen was super nice and the food was delicious!

I love everything, nice people, good hospitality

We booked the Shikine room - a beautiful traditional Japanese-style tatami room with a private open-air hot spring bath, as well as in-room dinner and breakfast. The service was excellent from start to finish: warm greetings, luggage assistance, room setup, and even pick-up and drop-off from the station. They even held umbrellas for us when it rained! The traditional Japanese-style dinner and breakfast were both satisfying and amazing. The private open-air bath was set in a peaceful garden surrounded by trees and flowers. In the morning, we could hear birds singing - it was so relaxing! You can adjust the water temperature by adding more hot spring water (even the regular hot tap water is sourced from the hot spring). It was a truly enjoyable stay, and I highly recommend it! They also have English-speaking staff, which makes everything much easier.