Dear Guests, Thank you for your reservation! The properties we manage are private. Accordingly, there is no reception key in the building. Please call us one hour before arriving at the property on the respective phones in our contacts, introducing yourself and providing the name of the property and the room number: To accommodate you. Check-in starts at 3 p.m. We ask for your understanding and apologies if we are late due to heavy traffic. Upon check-in, a damage deposit of BGN 100 must be paid in cash, and you will receive a cash order. Upon departure, if everything in the property is in order, you get the deposit back. This is written in our Booking policy. Thank you in advance from the Best Choice Holidays team! Pleasant trip!