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About this property
Less than 1 km from Mercado San Miguel and a 13-minute walk from Puerta de Toledo, the property offers a terrace and a bar. The accommodation provides a 24-hour front desk, spa and free WiFi is available.
At the hotel, every room comes with a desk and a flat-screen TV. The private bathroom is equipped with a shower, free toiletries and a hair dryer. The units at Pestana Collection Plaza Mayor have air conditioning and a wardrobe.
A buffet breakfast is available daily at the property.
Pestana Collection Plaza Mayor is located in Plaza Mayor, while Thyssen-Bornemisza Museum is 1.1 km from the property. Adolfo Suarez Madrid-Barajas Airport is 13.8 km away.
Couples particularly like the location — they rated it 9.8 for a two-person trip.
Situated in the real heart of Madrid, this hotel has an excellent location score of 9.8
Breakfast info
Buffet
Rooms with:
City view
Landmark view
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Availability
Prices converted to USD
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Guest reviews
Categories:
Staff
9.6
Facilities
9.2
Cleanliness
9.5
Comfort
9.5
Value for money
8.6
Location
9.8
Free WiFi
8.7
High score for Madrid
Select topics to read reviews:
Guests who stayed here loved
E
Erika
United Kingdom
“Everyone is so friendly and helpful at this property. Facilities are excellent.”
Alice
Australia
“The location of the hotel was perfect for a 4 day trip in Madrid. Walking distance to everything and very safe in Plaza Mayor.
The gentleman at the front door wearing green sweater was attention to detail and super observant of our needs since...”
Caroline
Netherlands
“The location is amazing. We could walk to all the major attractions but at the same time the hotel itself was really quiet and peaceful.
The room was small but perfectly formed. The breakfast was excellent.
The pool and sauna was just lovely...”
C
Charlotte
United Kingdom
“Location
Comfortable bed
Nice facilities in the room”
D
David
United Kingdom
“Staff were exceptionally helpful, the breakfast was comprehensive, but quite expensive, with staff available to prepare additional requests. The hotel was ideally placed for Madrid cafe night-life, also within easy reach of the Royal Palace,...”
Dikla
Israel
“The room was very big and very comfortable. The free standing bathtub was my favorite.
The upper exit from the hotel to plaza mayor was great”
Sean
United Kingdom
“Small enough to be noticed and the attention was welcome but not overbearing. A world class property that puts others in the shade.”
Heywood-lonsdale
United Kingdom
“Location is fantastic, it has wonderful facilities and the staff are delightful”
L
Lauren
United States
“Very nice property in a convenient area, with patio dining and great service. Don’t miss the rooftop area with pool and bar; very scenic and open from 11 am - 7 pm. A great place to relax after a long day touring!
For those going to the airport...”
Jade
United Kingdom
“Everything! This hotel was incredible. I booked for my husbands 30th birthday & we had an amazing stay. The hotel has everything you could want & nothing is was much. The staff are so welcoming & friendly and the hotel was very clean & tidy.”
Hotel surroundings
Restaurants
2 restaurants on site
Café de la Plaza - Patio
Cuisine
Mediterranean • Spanish
Open for
Breakfast • Lunch • Dinner • High tea
Ambiance
Modern • Romantic
Café de la Plaza - Terraza
Cuisine
Mediterranean • Spanish
Facilities of Pestana Collection Plaza Mayor
Great facilities! Review score, 9.2
Most popular facilities
2 swimming pools (1 open)
Non-smoking rooms
Spa and wellness centre
Fitness centre
Facilities for disabled guests
Room service
Tea/coffee maker in all rooms
Bar
Free cot available on request
House rules
Pestana Collection Plaza Mayor takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Refundable damage deposit
A damage deposit of € 150 is required on arrival. That's about US$172. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 2 years
Cot upon request
Free
The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.
There are no extra beds available at this property.
All cots are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Payment of the total stay is made at the arrival. The Hotel accept payment in cash. Nevertheless, by law, if you are a Spanish resident it can only be up to €1000 euros."
Special requests are subject to availability and may incur a supplement.
Children under the age of 18 can only access the property at certain times and accompanied by an adult.
When booking 5 rooms or more, different policies and additional supplements may apply.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Pestana Collection Plaza Mayor in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Pool 1 - outdoor is closed from Thu 9 Oct 2025 until Sun 31 May 2026
A damage deposit of € 150 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
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