General terms and conditions of sale for La Paradisse / La petite Paradisse and house rules

We would like to thank you for your pre-booking and wish you an exquisite stay in fragrant Provence.

In order for us to be able to confirm your booking, we ask you to return to us within one week the particular conditions (p. 1-3) signed on the contract which will be sent to you in a separate message, as well as holiday insurance covering the duration of your stay with us. Failure to send these two documents will automatically cancel your pre-booking.

1. ARRIVAL AND DEPARTURE POLICY

On arrival, the house is available from 5.00 pm.

For departure, the house must be vacated by 10.00 am at the latest.

2. RATES AND PAYMENT

2.1 TERMS OF PAYMENT

Payment for the stay must be made in accordance with the terms and conditions indicated at the time of booking, such as the total amount, service charges, local taxes and applicable cancellation conditions.

Cancellation and modification conditions vary according to the type of booking and rates selected.

2.1.1 STANDARD RATE

All bookings must be guaranteed by a credit card valid at the start of the stay.

- A deposit of 30% of the total amount will be taken at the time of booking

- The balance of 70% of the total amount will be charged 30 days prior to arrival

- A service charge will be taken 30 days before your arrival, as well as the tourist tax (see section 2.2 ADDITIONAL CHARGES AND GUARANTEE DEPOSIT)

- A deposit of €500 will be held on your credit card on the day of your arrival.

⇒ CHANGES TO A STANDARD-RATE BOOKING

If you wish to change the number of people or the dates of your stay, please contact us directly. We will do our best to accommodate you, subject to availability.

⇒ CANCELLATION OF A BOOKING AT THE STANDARD RATE

It is agreed that in the event of cancellation of the stay, the hirer will be liable for the following sums:

more than 6 months before the arrival date :

- 0% of the rent, the 30% deposit will be refunded

- Between 6 and 3 months before the arrival date: 30% of the rent

- Between 3 months and 1 month before the arrival date: 50% of the rent

- Equal to or less than one month before the date of arrival: 100% of the rent.

In the event of force majeure events making it impossible to rent the property, all sums paid will be reimbursed to the tenant, without the latter being entitled to claim any other payment.

In the event of early departure by the tenant, and regardless of the justification given for this early departure, the full amount of the stay will be due.

2.1.2 NON-CANCELLABLE RATES

All bookings must be guaranteed by a credit card valid on the start date of your stay.

- 100% of the amount will be deducted at the time of booking

- A service charge will be taken at the time of booking, as well as the tourist tax (see section 2.2 ADDITIONAL CHARGES AND GUARANTEE DEPOSIT)

- A deposit of €500 will be held on your credit card on the day of your arrival.

⇒ CHANGES TO A NON-CANCELLABLE BOOKING

No changes are possible for this rate.

⇒ CANCELLATION OF A NON-CANCELLABLE BOOKING

Any cancellation on your behalf will result in cancellation charges being payable in full by the traveller, with no possibility of reimbursement. Cancellation fees correspond to the total amount of the booking.

For peace of mind in the event of the unexpected, we recommend that you take out Travel Insurance.

2.2 ADDITIONAL CHARGES AND GUARANTEE DEPOSIT

Additional charges, such as local taxes, service charges or security deposits, may apply. These will be clearly indicated at the time of booking:

- The tenant is liable for the tourist tax, at the rate applicable on the day it is due: €0.70 / person / night

- The tenant is liable for a compulsory service charge (including end-of-stay cleaning and linen care): €360 for La Paradisse; €290 for La Petite Paradisse.

The €500 security deposit will be returned as soon as :

- All charges have been paid in full by the tenant

- No piece of furniture, object or linen is missing, damaged or soiled, or, if this is the case, its repair or replacement by an identical item has been agreed with the lessor, who has accepted it

- The premises have not been damaged in any way and have been returned in their original condition, as recorded on the entry and exit inventories.

3. PRE-BOOKING AND FIRM BOOKING

3.1 SIGNING THE CONTRACT AND HOLIDAY INSURANCE

By booking, you accept these general terms and conditions of sale, which stipulate in particular that you must sign the special terms and conditions (p. 1-3) of the contract which will be sent to you in a separate message, and that you must send us holiday insurance covering the duration of your stay with us.

Failure to send these two documents will automatically cancel your pre-booking.

3.2 PERSONAL DETAILS

To reserve a holiday, please provide accurate and complete information, such as your personal details, desired dates of stay, number of occupants, etc.

3.3 CONFIRMATION OF PRE-BOOKING

Pre-booking is only confirmed after you have received confirmation from us, together with payment details.

3.4 FIRM BOOKING

Your booking will become final upon receipt within one week of the following:

- Your signature on the special conditions (p. 1-3) of the contract, which will be sent to you in a separate message

- Holiday insurance covering the duration of your stay with us.

Failure to send these two documents will automatically cancel your pre-booking.

4. RESPONSIBILITIES OF TRAVELLERS

4.1 RULES AND POLICIES OF THE ESTABLISHMENT

Travellers are required to comply with the establishment's rules and policies during their stay.

⇒ PARTIES, PETS AND SMOKING

The property as a whole is destined for family use. Parties are not permitted and pets are not allowed. Please do not cause disturbance between 10pm and 8 am, and refrain from displacing furniture inside the house.

The entire house is a non-smoking space, but you may use the outdoor areas for smoking. Ashtrays are provided in the garden, which should be emptied into the rubbish bin. No cigarette butts are to be thrown into the garden or the countryside, for ecological reasons and to prevent fires in a region affected by the risk of forest fires.

It is forbidden to light the fireplace in the living room and to light a fire in the summer kitchen. Only the plancha (gas flat-top grill) must be used.

⇒ ACCIDENTAL DAMAGE

Should any breakage, damage or deterioration occur, we ask you to inform us of this during your stay, even if no damage appears apparent. In the event of loss or damage to items in the accommodation, the amount of the deposit may be reduced by the cost of repairing or replacing them, or the insurance company may be liable.

⇒ RISKS AND PRECAUTIONS

La Paradisse is an ancient property with particular characteristics which is rented out in its authentic state.

Despite the renovations undertaken and maximised security, residual risks can always remain.

We draw your attention to the wall leading up to the main entrance door, the wrought iron barrier in front of the raised area containing the olive trees and the guardrail which separates the pool area from the little street passing in front of the house. These guardrails and the aforementioned wall are conceived to retain someone from losing their balance, but they are not designed to safeguard children who may choose to climb on top or through them. Inside the house, the old stairwells are steep and contain steps which are smaller than the standardised norms we are commonly used to these days. Parental responsibility for supervising children is paramount at all times.

⇒ CHILD SAFETY

We do our very best to ensure that our holiday home is as welcoming and as suitable as possible for children. If you notice anything that needs to be adapted on the property, please contact us so that we can remedy the issue. The safety and supervision of children remain the responsibility of parents and/or custodians.

Children are not allowed to use the pool without adult supervision, regardless of their age or swimming ability.

We have fitted the pool with an Immerstar audible alarm (compliant with French standard NFP 90-307-1:2009), which operates with a key.

It is imperative that adults keep this key out of the reach of children, so that children do not have the opportunity to deactivate the alarm without the adults’ knowledge. Under no circumstances should the key be left in the lock of the appliance, as turning it will deactivate the alarm. Do not step on the appliance.

⇒ GENERAL SECURITY, SHUTTERS AND LOCKS

Although we have taken the necessary steps to make our accommodation safe for tenants, you also have a part to play in ensuring the safety of your stay.

When you are away from the house and during the night, it is your responsibility to ensure that all ground floor shutters, as well as all doors and windows, are closed and locked properly, to dissuade intruders and avoid damage caused by wind or rain.

⇒ ELECTRIC VEHICLE CHARGING

A double garage is available.

La Paradisse is equipped with a Plexo Green’Up Access electric vehicle charging socket. Please bring your portable recharging device/unit, in order to allow the connection of a domestic socket 16/20A to a T2 type socket.

The surplus of electricity consumed by electric vehicle charging will be billed separately, according to the daily consumption rate used during your stay, figuring on our EDF record.

It is forbidden to use the regular electric sockets to charge an electric or hybrid car, as this carries the risk of an electrical circuit overload and is thus a fire hazard.

⇒ POOL CLEANLINESS AND HYGIENE

For hygienic reasons and to preserve the pool’s liner, pool users must use the outdoor shower before entering the pool.

Only sun creams and lotions can be used while swimming. The use of tanning oils before swimming is prohibited because such products leave permanent marks on the water line of the pool liner. In such a case, the users will be fully liable for the cost of the replacement of the stained liner.

⇒ POOL TOWELS

The hand, foot and bath towels provided with your rental service are uniquely for use indoors:

- You can either bring your own towels for the swimming pool.

- Or you can hire our cosy, quick-drying pool foutas (100% organic cotton: one side woven cotton and one side terry towelling; 290 gr/m2; 90 x 200 cm) for 10 € / person.

For wet swimwear or towels after a day at the pool, we have two drying racks (in the garage) for effective drying in the sun. The tumble dryer is for freshly washed clothes only.

⇒ GARDEN FURNITURE AND PLANCHA

In windy and rainy weather, we ask you to store parasols and deckchairs, as well as cushions in the garage, to avoid accidents and damage.

We are in a region where the risk of fire must be avoided. It is therefore forbidden to light the fireplace in the living room or to light a fire in the summer kitchen. Only the plancha should be used for barbecues. It is the tenant's responsibility to clean the plancha completely; an instruction leaflet and the necessary equipment are provided. Failure to do so will result in €100 being deducted from the deposit.

⇒ PRIVATE SEWAGE FACILITY

Only toilet paper is allowed the WCs. This is essential for the proper functioning of our private sewage facility.

Wet wipes, as well as feminine and infant hygiene articles, must be placed in the waste bin provided.

⇒ WASTE DISPOSAL

The rubbish bins and related explanations on waste sorting are located in the garage.

To avoid attracting insects and rodents, it is imperative that you empty the bins regularly, especially at your departure.

⇒ PREPARATIONS BEFORE YOU LEAVE

Out of respect for the housekeeping team, we ask that when you leave :

- The crockery is placed in the cupboards as it was when you arrived.

- Kitchen surfaces and all tables are wiped clean

- Cupboards, bins and fridges are emptied

- Ashtrays are emptied

- Work surfaces and tables are cleaned

- The sanitary facilities are in good condition

- Household appliances are in working order

- Items are stored where they were when you arrived

-All bins must be emptied.

Failure to do so will result in additional cleaning work, which will be deducted from the deposit according to the extra time spent.

4.2 CLEANLINESS AND UPKEEP OF ACCOMMODATION

Travellers are responsible for the cleanliness and upkeep of the accommodation during their stay. Any damage caused to the property will be charged to the traveller.

4.3 SECURITY OF PERSONAL BELONGINGS

Travellers are responsible for the security of their personal belongings. The establishment declines all responsibility in the event of loss, theft or damage.

5. RESPONSIBILITIES OF THE ESTABLISHMENT

5.1 COMMITMENTS OF THE ESTABLISHMENT

We are committed to providing a quality service in order to make your stay enjoyable. However, we cannot be held responsible for disruptions or incidents beyond our control.

In particular, we undertake to:

- Keep the swimming pool open from 1st May to 1st October

- Provide the tenant with a swimming pool fitted with a standardised safety device, in accordance with the law of 03/01/2003 and its implementing decree of 31/12/2003 modified by the decree of 07/06/04, meeting the safety criteria set out in II of article R 128-2 of the Code de la construction et de l'habitation, as soon as the pool is first put in water and no later than 01/05/2004 for pools that have already been built

- Undertake regular upkeep of the pool and garden, cleaning and routine maintenance work

- Not to carry out any work in the rented premises during the rental period, except in the case of an obvious emergency.

5.2 PROBLEMS OR COMPLAINTS

In the event of a problem or complaint during your stay, please inform us immediately so that we can take the appropriate measures to remedy the situation. Our concierge will be happy to answer any questions you may have.

We recommend that you read the terms and conditions carefully before booking a stay. If you have any questions or concerns, please do not hesitate to contact us for clarification.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform La Petite Paradisse – mas provençal exceptionnel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 22:00:00 and 08:00:00.

Guests will receive a rental agreement which must be signed and returned to the property prior to arrival. If guests do not receive the agreement on time, they should contact the property management company at the number on the booking confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of € 800 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.