Please note that the property will send check-in codes via email on the day of check-in.

Kindly note the accommodation has lift access and has one lift in the building.

Apartments are cleaned on a weekly basis.

Please note the Cavern Quarter Apartments by The Castle Collection is located in a vibrant part

of the City Centre, not only overlooking the heart of Liverpool’s most famous Mathew Street and

Victoria Street it is home to Liverpool’s long musical heritage. Guests WILL experience high

levels of noise during their stay.

Most apartments are fitted with a sani-flow macerator pump in the shower rooms and kitchens,

you will experience a noise when the toilet is flushed and water is running.

A damage deposit of GBP 150 is required. The property charges this as a pre-authorisation 3

days before arrival. This will be collected by credit or debit card. You will be reimbursed within 7

days of check-out. Your deposit will be released in full, subject to an inspection of the property.

All apartments will have 2 keys in the corresponding lock box. If both keys are not returned on

check out, the full £150 security deposit will be charged to cover the costs of a replacement lock

and keys. Should the key(s) be returned following this charge, a £100 refund will be issued. The

£50 will be kept as a cost of labour.

Office hours are 09:00 – 17:00 hours Monday through to Sunday for urgent enquiries or

assistance please call the property direct.

If you require an invoice when booking a prepaid rate, please write this request and your

company details in the Ask a question box.

料金前払いの予約で領収書が必要な場合は、予約時の「お問い合わせ」欄に領収書を希望する旨と会社情報をご記入ください。

£150の損害補償用デポジットの支払いが必要となります。 課金は、チェックイン日の日前に行われます。 クレジットカードでお支払いください。 デポジットは、チェックアウト後7日以内に返金されます。 デポジットは宿泊施設の点検後、問題がなければクレジットカードに全額返金されます。