Sustainability certification

The Excelsior, a Luxury Collection Hotel, Florence

–Excellent location - show map
+55 photos
Scored 9
Rated superb

Excellent location!

9.4

Property highlights

Get the celebrity treatment with world-class service at The Excelsior, a Luxury Collection Hotel, Florence

Located on the banks of River Arno in Florence's historic Piazza Ognissanti, "The Excelsior, a Luxury Collection Hotel, Florence" offers luxurious rooms and suites, many overlooking the river and the Oltrarno area. Ponte Vecchio is 900 metres away. Air-conditioned rooms at the Excelsior feature stylish furniture and Carrara-marble bathrooms. Each room offers a 32" plasma-screen TV with a multilingual programme selection and a digital jukebox. and the bed are "Luxury Collection Bed" A varied buffet breakfast is provided daily in the elegant Sala Caminetto hall. During the day you can relax with a drink on one of the hotel's terraces with city views. For dinner you can enjoy the Mediterranean cuisine of the executive chef and his staff. You can book spa treatments and make use of the wellness centre at a partner hotel located opposite the property. The 5-star Excelsior is 500 metres from Santa Maria Novella Train Station and a short walk from the historical centre. It is surrounded by some of city's most popular restaurants and designer boutiques.

Couples particularly like the location — they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Parking
  • WiFi
  • Family rooms
  • Non-smoking rooms
  • 2 restaurants
  • Fitness centre
  • Facilities for disabled guests
  • Room service
  • Bar
  • Breakfast
Luxury Collection
Hotel chain/brand
Luxury Collection

Situated in the real heart of Florence, this hotel has an excellent location score of 9.4

Breakfast info

Continental, American, Buffet

Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
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Sustainability

This property has 1 third-party sustainability certification.
Green Key (FEE)
Green Key (FEE)

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

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Guests who stayed here loved

Chris
Canada Canada
“The hotel was beautiful and the staff was exceptional. The Cosimo Rooftop Restaurant staff were amazing and the dinner was absolutely top notch.”
Ieuan
United Kingdom United Kingdom
“Eva was a stand out member of staff. There was confusion with the method of payment for the accommodation, which Eva dealt with professionally and to whom we owe gratitude. She was always very helpful and friendly. Nico the concierge was also...”
Ifigenia
Greece Greece
“The Westin Excelsior is simply the perfect hotel in Florence. The location and service are impeccable. It is an impressive and historic building, beautifully maintained and in spot condition. Beds are so comfortable and sheets are soft. Breakfast...”
Monika
Philippines Philippines
“They upgraded our room to a higher category. Room was so beautiful and bed was amazingly comfortable.”
Paul
United Kingdom United Kingdom
“Top quality hotel, nice rooms and overall appearance of the hotel interior was very good. The staff were very friendly and attentive.”
Simon
United Kingdom United Kingdom
“Good window for breakfast. Good buffet, nice staff, good coffee. Anything you need (clothes brush, extra towel), no problem. Room service good. Rooftop bar restaurant excellent.”
Dina
Switzerland Switzerland
“location was perfect, close to main facilities. The staff were delightful, kind & eager to help. the rooftop bar was wonderful”
Anonymous
Singapore Singapore
“perfect room, people working in the hotel are very friendly and helpful. great location, fantastic views, florence at its best!”
Heinz
Liechtenstein Liechtenstein
“Service at the 5th floor was bad. I waited 10 minutes for a waiter and only could get one after I intervened Twice. Thx were clearly overwhelmed and slow. Very disappointed.”
Xia
China China
“Everything. Location. Room. View. But the staff in particular. Gentlemen at the concierge were so helpful for everything. The front desk the bar and the room keeping team are all very friendly. Thank you for this wonderful experience”

Hotel surroundings

Restaurants

2 restaurants on site
Cosimo Rooftop Restaurant & Bar
  • Cuisine
    Italian • Local
  • Open for
    Lunch • Dinner • Cocktail hour
  • Ambiance
    Romantic
Donatello Bar
  • Cuisine
    Italian
  • Open for
    Lunch
  • Ambiance
    Modern

House rules

The Excelsior, a Luxury Collection Hotel, Florence takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 3 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
3 years
Cot upon request
Free
Extra bed upon request
€ 100 per child, per night
4+ years
Extra bed upon request
€ 100 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may be applicable.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBCash

The fine print

Need-to-know information for guests at this property

Please note that access to the wellness centre comes at a surcharge.

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorisation by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Excelsior, a Luxury Collection Hotel, Florence in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

License number: 048017ALB0001, IT048017A1S9A2BNYA