About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House is ideally located in the heart of Playa del Carmen, just steps from the vibrant 5th Avenue and only 300 meters from 28 de Julio Square. Guests can enjoy two distinct experiences: Beach House, offering direct access to the beach, and Downtown House, which boasts a vibrant city atmosphere and a rooftop with stunning ocean views, allowing guests to enjoy the best of both worlds – lively city life and the tranquility of the coast. Family-friendly and pet-friendly, the hotel features year-round outdoor pools and a fitness center. Indulge in delicious meals or refreshing cocktails at any of our 3 restaurants and bars, whether at the rooftop in Downtown House or beachfront at the Beach House. Every room is spacious and stylish, has air-conditioned, and equipped with a flat-screen TV with cable channels and Chromecast. Certain units include a comfortable seating area to unwind after a day of exploration, and for your comfort, bathrobes and complimentary toiletries are provided. Guests will enjoy additional perks, including Tequila or Mezcal tastings, daily bottled water, and fast Wi-Fi access. Hyatt Centric Playa del Carmen is conveniently located just 700 meters from the ADO International Bus Station and 900 meters from the Playa del Carmen Maritime Terminal. Cancun International Airport is the nearest airport, just a 45-minute car drive away. Whether you’re seeking beachfront relaxation or vibrant city adventures, Hyatt Centric Playa del Carmen offers an unforgettable experience for every traveler.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Hyatt Centric
Hotel chain/brand
Hyatt Centric

Property highlights

  • Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 9.0

  • Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

American, Breakfast to go


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 large double beds
1 extra-large double bed
2 large double beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
2 large double beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 large double bed
1 extra-large double bed
1 extra-large double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Sustainability

This property has 1 third-party sustainability certification.
  • Green Key (FEE)
    Green Key (FEE)

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Ran
    Israel Israel
    Very spacious, modern, comfy rooms. Centric location
  • Chavez
    Mexico Mexico
    Absolutely amazing place — beautifully designed, modern, and full of great vibes. The location is perfect for enjoying both the beach and the downtown area. Rooms were spotless, staff was attentive, and the overall atmosphere felt upscale...
  • Chasya
    United Kingdom United Kingdom
    The swing in the pool. Great service from the staff!
  • Zoya
    United Kingdom United Kingdom
    The waiter in Umi restaurant called Alex was very helpful and generally the staff were all very kind and we really enjoyed the service.
  • Kayla
    Ireland Ireland
    Such a central location for a very good price! Rooftop is beautiful!
  • Nicole
    United States United States
    We did not have dining included. The location and establishment was awesome! right in the heart of shopping, food, and steps away from the nightlife.
  • Hayal
    Canada Canada
    The place is very clean, the rooms are large and spacious, this is already the second time I return to this hotel and definitely not the last time
  • Judit
    Hungary Hungary
    Beautiful modern design hotel in the heart of the city center
  • Rawyah
    Australia Australia
    It’s really central ! I just have to mention one particular staff member named Marisel ! She was amazing so helpful we really needed a hand with certain things and she just made everything so easy and relieved so much stress for us ! If I ever go...
  • Cindy
    Canada Canada
    spacious room , nice roof top and amazing comfortable beds.

Hotel surroundings

Restaurants

3 restaurants on site
  • UMI Urban Kitchen (located at Hyatt Centric Downtown House Rooftop)
    • Cuisine
      American • Caribbean • Pizza • Seafood • Tex-Mex • Local • International • Grill/BBQ
    • Open for
      Dinner
    • Ambiance
      Modern • Romantic
    • Dietary options
      Vegan • Gluten-free • Dairy-free
  • C-Grill (located at Hyatt Centric Beach House)
    • Cuisine
      American • Caribbean • Mexican • Pizza • Seafood • Tex-Mex • Local • International • Grill/BBQ
    • Open for
      Breakfast • Brunch • Lunch • Dinner • Cocktail hour
    • Ambiance
      Family friendly • Modern • Romantic
    • Dietary options
      Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
  • Alessia Day Club (Pool restaurant)
    • Cuisine
      American • Mexican • Pizza • Seafood

House rules

Hyatt Centric Playa del Carmen - Downtown House & Beach House takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 07:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Free!Pets are allowed. No extra charges.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Need-to-know information for guests at this property

Please note: When booking more than 5 rooms, different policies and additional supplements may apply.

A service charge of 10.00% is not included and must be paid at check in.

Lifestyle Fee (Resort Fee) includes the following per day:

Free Bike Rental: 7:00 AM to 6:00 PM *Subject to availability

Unlimited WI-FI: High speed

30% Off on access to The Frida Kahlo Museum.*Does not apply in the Gift Shop

Tequila Tastings: Everyday 6:00 PM

Mexico, Canada & USA Free Calls *Cell phone calls not included

15% Off at Dinner at our restaurants UMI and C Grill. Presenting coupon. Valid only 1 coupon per stay.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hyatt Centric Playa del Carmen - Downtown House & Beach House in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.