About this property

Pullman Zamzam Madina is a five-star hotel offering 835 rooms and suites, adjacent to Al-Masjid an-Nabawi and close to the Al Salam Gate. Its prime location provides direct access to the Prophet’s Mosque, making it an ideal choice for guests seeking comfort and convenience during their spiritual journey. Designed as a retreat for pilgrims and visitors, the hotel combines Islamic architectural elements and traditional Arabian decor . Many rooms feature views of the Haram, the Green Dome, or Mount Uhud, providing a meaningful connection to the surroundings. Guests can enjoy a variety of culinary options across six venues: Azalia, Acacia, Al Mandara, Horizon, the Atrium Lobby Café, and the Crew Lounge. Each serves a selection of international and Middle Eastern cuisine, designed to cater to a wide range of preferences. Facilities at Pullman Zamzam Madina include meeting rooms, concierge services, and accessible accommodations options. Guests are welcomed by a multilingual team and benefit from services tailored to both spiritual and modern needs. Whether visiting for Umrah, Hajj, or a personal retreat, the hotel offers a peaceful setting supported by thoughtful design and essential amenities.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Pullman Hotels and Resorts
Hotel chain/brand
Pullman Hotels and Resorts

Property highlights

  • Located in the heart of Medina, this hotel has an excellent location score of 9.0

  • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Halal, Buffet

  • Private parking at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
1 king bed
2 twin beds
and
1 king bed
3 twin beds
2 twin beds
and
1 king bed
4 twin beds
3 twin beds
1 king bed
1 king bed
1 king bed
1 king bed
2 twin beds
2 twin beds
2 twin beds
1 king bed
1 twin bed
Bedroom 1
2 twin beds
Bedroom 2
1 queen bed
Bedroom 3
1 full bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Tarique
    Saudi Arabia Saudi Arabia
    Property is very near to Masjid e Nabwi … I stayed in executive suites and it was very spacious and staff were very supportive too
  • Omar
    Saudi Arabia Saudi Arabia
    Very close to almasjid alnabawiu, very clean, nice staff
  • Sarah
    Canada Canada
    Clean, spacious, amazing customer service and helpful staff
  • Mohammed
    Saudi Arabia Saudi Arabia
    Room size is good , it was clean , location nearby masjid Nabwi . The bed was too much comfortable . The bathroom was very clean.I would rate 100/100
  • Naim
    Saudi Arabia Saudi Arabia
    Location is amazing. Great museum and eating places in food Court by the hotel. Sauce boss is a burger place that is absolutely amazing. Beds are very comfortable, nice shower. Plenty of complimentary water. Friendly staff.
  • Mohamed
    United States United States
    The hotel is very close to masdjid Al Nabawi, but for my wife had to walk more
  • Ahmed
    Egypt Egypt
    Location is very close to the prophet Mohamed's Masjid. Room was clean and well arranged. Facilities are available in the room, specially the coffee machine which I like. Room service is so fast in the hotel, and they are really very helpful.
  • Momen
    Egypt Egypt
    Mahmoud Zaki from the restaurant was proactive always offering help. Chef. Hamza and his delicious food! I would like to thank Islam Nagy from reception for his dedication to provide good service.
  • Ghufran
    Saudi Arabia Saudi Arabia
    Location is great Close to Majed Infront of gate 37 Great…they accepted by early check in at 12 noon and gave me big room with Haram view without extra charge ( my reservation was city view) Nice staff Delicious food and very friendly staff
  • Saeeda
    Canada Canada
    Reception very helpful we stayed for 3 nights and give us very nice suites for my family.

Hotel area info

Restaurants

3 Restaurants On Site
  • The Horizon
    • Cuisine
      Mediterranean • Asian • International
    • Ambience
      Modern
  • Accacia
    • Cuisine
      Asian • International
    • Ambience
      Family-friendly • Traditional • Modern
  • El Mandara
    • Cuisine
      Mediterranean • International

House rules

Pullman Zamzam Madina takes special requests – add in the next step!
Check-in
From 4:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 5 years
Crib upon request
Free
12+ years
Extra bed upon request
SAR 100 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 21
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Must-know information for guests at this property

Please note that during the holy month of Ramadan morning Breakfast meal will be served as a Suhoor & Dinner meal will be served as a Iftar. \

- For adding extra meal Iftar meal supplement will be 250 SAR per meal per person

- Suhoor meal supplement will be 180 SAR per meal per person.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

License number: 10001808