About this property

Pullman Zamzam Madina is a five-star hotel offering 835 rooms and suites, adjacent to Al-Masjid an-Nabawi and close to the Al Salam Gate. Its prime location provides direct access to the Prophet’s Mosque, making it an ideal choice for guests seeking comfort and convenience during their spiritual journey. Designed as a retreat for pilgrims and visitors, the hotel combines Islamic architectural elements and traditional Arabian decor . Many rooms feature views of the Haram, the Green Dome, or Mount Uhud, providing a meaningful connection to the surroundings. Guests can enjoy a variety of culinary options across six venues: Azalia, Acacia, Al Mandara, Horizon, the Atrium Lobby Café, and the Crew Lounge. Each serves a selection of international and Middle Eastern cuisine, designed to cater to a wide range of preferences. Facilities at Pullman Zamzam Madina include meeting rooms, concierge services, and accessible accommodations options. Guests are welcomed by a multilingual team and benefit from services tailored to both spiritual and modern needs. Whether visiting for Umrah, Hajj, or a personal retreat, the hotel offers a peaceful setting supported by thoughtful design and essential amenities.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Pullman Hotels and Resorts
Hotel chain/brand
Pullman Hotels and Resorts
  • Located in the heart of Medina, this hotel has an excellent location score of 9.0

  • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Halal, Buffet

  • Private parking at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
1 king bed
2 twin beds
and
1 king bed
3 twin beds
2 twin beds
and
1 king bed
4 twin beds
3 twin beds
1 king bed
1 king bed
1 king bed
1 king bed
2 twin beds
2 twin beds
2 twin beds
1 king bed
1 twin bed
Bedroom 1
2 twin beds
Bedroom 2
1 queen bed
Bedroom 3
1 full bed
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Sustainability

This property has 1 third-party sustainability certification.
Green Globe Certification
Green Globe Certification

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

Mukhlas
United States United States
It was clean and in a good location, staff was accommodating
Shahd
Egypt Egypt
the stay, the upgraded view, the hospitality, the food quality
Sultan
United States United States
Great location it's within walking distance to the masjid e Nabwi, and the staff was awesome
Madeleine
United States United States
Great luxury hotel with excellent customer service
Shakeel
Saudi Arabia Saudi Arabia
Everything was beyond praise MashaAllah Staff, service, room, nearness to Haram, And most important - granting 1 hour grace period of stay i.e. allowing us to check out at 1 pm instead of 12 noon. Thank you so much.
Tarique
Saudi Arabia Saudi Arabia
Property is very near to Masjid e Nabwi … I stayed in executive suites and it was very spacious and staff were very supportive too
Omar
Saudi Arabia Saudi Arabia
Very close to almasjid alnabawiu, very clean, nice staff
Sarah
Canada Canada
Clean, spacious, amazing customer service and helpful staff
Mohammed
Saudi Arabia Saudi Arabia
Room size is good , it was clean , location nearby masjid Nabwi . The bed was too much comfortable . The bathroom was very clean.I would rate 100/100
Naim
Saudi Arabia Saudi Arabia
Location is amazing. Great museum and eating places in food Court by the hotel. Sauce boss is a burger place that is absolutely amazing. Beds are very comfortable, nice shower. Plenty of complimentary water. Friendly staff.

Hotel area info

Restaurants

3 Restaurants On Site
The Horizon
  • Cuisine
    Mediterranean • Asian • International
  • Ambience
    Modern
Accacia
  • Cuisine
    Asian • International
  • Ambience
    Family-friendly • Traditional • Modern
El Mandara
  • Cuisine
    Mediterranean • International

House rules

Zamzam Pullman Madina takes special requests – add in the next step!
Check-in
From 4:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 5 years
Crib upon request
Free
12+ years
Extra bed upon request
SAR 100 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 21
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Must-know information for guests at this property

Please note that during the holy month of Ramadan morning Breakfast meal will be served as a Suhoor & Dinner meal will be served as a Iftar. \

- For adding extra meal Iftar meal supplement will be 250 SAR per meal per person

- Suhoor meal supplement will be 180 SAR per meal per person.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

License number: 10001808