Please note that pool opening and maintenance is at sole discretion of building management, with outdoor pools operating seasonally. The maintenance staff may need to access our apartment as required by building management. We will always do our best to provide advanced notice if access is required. Package and postal delivery may not be available at this building. Please contact our team for more details. Please be aware that while we strive to provide a peaceful stay, we do not have control over external factors, such as building maintenance or construction in the building or in the general vicinity. Occasionally, noise disruptions from these sources or other external factors may occur and are beyond our control. We recommend contacting us before booking if you have concerns about potential noise during your stay. Additionally, water shut-offs for maintenance or unexpected repairs, as well as unannounced elevator maintenance, may occur. Please understand that we cannot provide refunds or compensation solely due to these issues which are beyond our control. For the protection of all parties, the booking party will also be required to provide a copy of a valid government issued ID and matching credit card prior to check in. This information is collected for verification purposes only and is not stored or otherwise used for any other purpose. By completing the reservation you agree to the following: - I agree to be bound by our rental terms and conditions. - I acknowledge that I will be required to provide a copy of a valid government issued ID and matching credit card prior to check in. - Date change requests that shorten or move a reservation are considered following our cancellation policy. - A deposit may be required based on the outcome of our screening for all guests. - ENVITAE does not host Local Guests that live within 2 hours from the property and booked last minute.