Properties with Onsen in Tokamachi

The staff were fabulous. Couldn’t do enough to make your stay wonderful and comfortable.

The accommodation is close to Ishiuchi Maruyama Ski resort, and they offer free transportation to and from the ryokan. You can also use the facilities like the onsen, dry room or have them transport you to the shinkansen station until 6PM after checking out.

We loved the room, the private onsen, and the cozy yakata that was provided

Amazing hospitality & delicious meals

The onsen & noodle at 11 pm

The food at breakfast and dinner was varied and exceptional. All of the dishes I tried I liked , and they had a nice variety of western and Japanese. The room we had was huge and very comfortable. The onsen facilities were excellent, and very well kept. We are skiers and this hotel was very well setup for skiers. They have locker rooms for storage as well as changing, and on checkout day you can leave all your luggage , go ski, come back and change and then leave. But what makes this hotel a standout is the staff. I speak limited Japanese but had no issues communicating with the staff either speaking directly to them or using google translate. They are kind, patient and will do anything to help you. On checkout day, we went skiing and came back at 11:30 and needed to use the courier service taqubin which is conveniently located inside the hotel gift shop. However, we failed to notice beforehand that the shop takes a close break from 11:30 until 3:30 and our train leaves at 3;15. We were very stressed but the lady who runs the store and handles the courier said no problem, she would stay open just for us and give us time to change out of our ski clothes ,repack our ski gear and come back. It took us longer than we thought to repack and change because we had some trouble locating the ski bag as it was behind the counter in long storage. It didn’t matter, she still waited and when we finally finished she patiently helped us with the forms and everything was handled . When we left again for the station we had some time to wait so we purchased some small sweets and went back to give them to the staff as a thank you for all their exceptional efforts and help with our stay . They seemed genuinely surprised and happy and then walked out to wave us goodbye! How nice and a great happy surprise for us! We cannot recommend this hotel enough and we will be back someday.

- spacious room for two people. - the pillow is very comfortable and I slept very well with it!! - staffs are all very nice and willing to help, even with limited English:-) - the location is also perfect! Only 4-5 min walk from the west exit of the Echigo-Yuzawa station. There are lots of shops and restaurants in the same street.

Excellent services, they really make you feel like a VIP to the hotel, they welcome you to your room with welcome cake and drink of your choice and do the checking in the dining room of your room, a big thank you to everyone that served us, all of you did more than a great job, amenities from ferragamo and la mer, good breakfast, close to a number of ski resorts, walking to the hotel form the station takes 5-10 mins only depending on how much you are carrying, they can send a shuttle to pick you up if you call them anyways, the room is huge with private indoor and outdoor onsen.

Good location, good rental shop attached, free shuttle to various ski resorts.