Cwm Taf, Merthyr Tydfil, CF48 2HY, United Kingdom
#8 of 9 hotels in Merthyr Tydfil
Guests' ChoiceBased on 1398 hotel reviews
7.3Cleanliness
7.5
Comfort
7.6
Location
8.9
Facilities
7.5
Staff
8.9
Value for money
7.2
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 June 2024
Carolynn
United Kingdomdécor was dated and in places quite rough around the edges problem with midges due to close proximity of the river and cleaning was made a bit of a nightmare from them. first impressions we had a restaurant booking and got held up, tried ringing all afternoon and left a message to ring me and got no response. so arrived late lad behind bar apologised to us unlike the restaurant staff who didn't seem to bothered. room was dated bit disappointed had a bath instead of shower but partly our fault for not requesting one. think parts had been updated so maybe a work in progress
food was amazing, service was good lovely to see so many young staff with a good work ethic quite rare these days all the staff were v friendly had a good laugh with lad behind bar (not sure of his name)
Stayed in June 2024
Reviewed: 2 June 2024
Margarida
United KingdomOutdated, have to walk through the pub and restaurant to get to the SPA/Entrance. Pool area needs more attention, very slippery.
All staff were helpful and accommodating.
Stayed in May 2024
Reviewed: 1 June 2024
Steven
United KingdomWe were slightly disappointed that the pool was only available for children between 4-6pm. Considering we arrived at 4:30pm and was only permitted to check in from 3pm onwards, staying for one night meant you didn’t have too much time to check in, unload the car and take the kids swimming. Fortunately, we were able to take the kids swimming but only for a short period due to the time restrictions.
The food was amazing, the location is beautiful and the staff were really helpful and friendly contributing towards a successful stay overall.
Stayed in June 2024
Reviewed: 27 May 2024
Julie
United KingdomHotel room very outdated, needs a good renovation. Furniture very standard, paint work chipped not worth the amount we paid for two nights.
Very central location to visit venues we had planned.
Stayed in May 2024
Reviewed: 26 May 2024
Richard
United KingdomNeeds some updating
The food and staff were amazing
Stayed in May 2024
Reviewed: 19 May 2024
Gavin
United KingdomToilet was broke…,towels was filthy
Location & staff
Stayed in May 2024
Reviewed: 19 May 2024
Natasha
United KingdomBigger bed
Breakfast was lush, location lush! Spa was amazing
Stayed in May 2024
Reviewed: 16 May 2024
Angela
United KingdomRoom furnishings a little tired .
Breakfast was excellent
Stayed in May 2024
Reviewed: 16 May 2024
Tomos
United KingdomRooms a bit tired but perfectly fine.
The food was exceptional.
Stayed in May 2024
Reviewed: 15 May 2024
Andy
United KingdomThe towels had a overly strong smell of prawn crisps. Can I suggest a 'do not disturb' sign for guests who want to lie in past 9am.
The food was excellent, the room was good. The pool and sauna were clean and accessible. The staff were very nice, cheerful and went out of their way to help whenever needed. Location was fantastic, parking was fine and the bar was friendly and welcoming
Stayed in May 2024
Reviewed: 15 May 2024
Sylvia
United KingdomSmall room, uncared for, fixtures and fittings need to be addressed. In the bathroom, the toilet roll holder was hanging off, and eventually fell off; there was no towel rail or indeed any hooks in the entire room; the toilet seat was unstable;the seal around the bath was lifting and unpleasant; the sink waste was rusty; the floor covering was rising by the bath, probably contributing to the musty damp smell in the bathroom .
The staff were warm, friendly, and welcoming. The garden area was lovely, the location was superb, the food was outstanding, and it was very reasonably priced. The pool was lovely, and we were allowed access before checking in. The facial I had was lovely.
Stayed in May 2024
Reviewed: 14 May 2024
Trisa
United KingdomThe shower didn’t drain properly which caused the bathroom to flood and we had to use towels to contain the water. When reported it was not cleaned or checked until we checked out. They did acknowledge
I loved everything about the location and the rooms as well as facilities
Stayed in May 2024
Reviewed: 14 May 2024
Luke
United KingdomMy partner is vegetarian, we looked on the website before booking and the menu options seemed to be reasonable, however when we received the menu on the evening it was different, and there could be a far better variety of choices, the roasted cabbage was literally half a cabbage sat on top of a bed of lentils (it was a lot of cabbage). We would book again but would ring before to check the menu as believed this needs some work.
Setting was beautiful, facilities were fantastic, staff were lovely, room was clean and comfortable.
Stayed in May 2024
Reviewed: 13 May 2024
Marco
United KingdomThe old bedrooms
The food at the restaurant / bar
Stayed in May 2024
Reviewed: 9 May 2024
Jenna
United KingdomAfter food you could go and sit in the top bar area and people are having food in there aswell as the restaurant. There's not alot to do in the evenings, we asked if we could put the TV on for some music which the staff was happy to do so for us. Last orders were around 10.30. It would be nice if they had the top area for some quiet music or entertainment for guests who's staying at the hotel.
It's a beautiful setting. The pool area was clean and tody. The sauna and steam room were perfect. We had an evening meal booked at 7.30 so we didn't want a big meal in the day so they had a cream tea/coffee as the restaurant shut at 3pm. The food was beautiful and the service was amazing. All of the staff were extremely helpful.
Stayed in May 2024
Reviewed: 8 May 2024
Martin
United KingdomBed and general decoration. Mainly in bathroom
Evening meal and breakfast very good
Stayed in May 2024
Reviewed: 6 May 2024
Susan
United KingdomThe mimimal provision! No dressing gowns or towels provided for guests for use at the Spa. I checked with reception-£5 charge each for dressing gowns because "they get stolen"! So we had to walk the corridor to the Spa with towels from our room wrapped round us, then after a swim, had to use a wet towel to have a hot shower back in our room before dinner. Surely they could just charge a deposit or ask guests to return them at check-out? This felt so mean and spoilt the stay. The Spa pool was bare and more like a cheap town swimming pool. A few plants or decoration may have made it feel more special. The pool tiling was old and dirty looking especially around the jacuzzi. For the amount I paid per night, I expected a lot better than what we got. Breakfast was adequate-when you got served. But overstretched staff, however polite, meant that they didn't get the buffet food out for the start of the session and on the 2nd day, was very limited. The hotel is the only one in that area, and that obviously makes them feel they don't need to make any effort!
Very friendly staff and beautiful location
Stayed in May 2024
Reviewed: 6 May 2024
Ford
United KingdomThe Bar and restaurant area needs a bit of character put into it, we sat int he Bar and it was a bit drab. The room wasnt great im afraid. The bed was uncomfortable, seemed to dip in the middle with lumpy sides. The room was very clean, however the decor is dated, there was no shower, just an adaption to the bath, the bath had a chip in it, the taps were slightly broken, the flooring was coming up in the bathroom and we almost burnt ourselves on the hot tap. I understand times are very difficult at the moment, but it needs some paint, and some TLC.
All of the Staff were very friendly and lovely, and the food was so nice. The Welsh Breakfast was very tasty, used good quality local ingredients. We had Scallops to start which were cooked to perfection. My partner had the Cod which was so succulent and full of flavour with a good portion. I had the monkfish which was a little over and the portion of the overall dish was small for the price, but the taste was lush! We didnt use the pool area but it looked nice from outside!
Stayed in April 2024
Reviewed: 26 April 2024
Emma
United KingdomThe bathroom needed decorating in my bedroom, in need of a little TLC.
The staff were very friendly and I felt the stay was value for money. I thought the pool area was particularly nice.
Stayed in April 2024
Reviewed: 25 April 2024
Laura
United KingdomBooked suite 34 , curtains were filthy, there was pen all up the wall ( things like this i don't normally notice but they were right in front of you as you walked in) bathroom was also mouldy and as the tiles were white this stands out a mile. Been here a few times and never had any thing to grumble about just needs updating. Dining area also needs some attention.
All food was amazing, amazing staff an facilities too. The issue is with the look of the place nothing a lick of paint and some TLC couldn't fix.
Stayed in April 2024
Reviewed: 25 April 2024
Glyndon
United KingdomTiles loose in jacuzzi
Breakfast very good, restaurant food excellent.
Stayed in March 2024
Reviewed: 22 April 2024
Rhian
United KingdomThe bed springs were really creaky. As we were situated by the reception, you could hear conversations from the hallway and people coming and going.
Friendly, helpful staff. Excellent food and leisure facilities.
Stayed in April 2024
Reviewed: 22 April 2024
Fran
United KingdomThe room was really tired and the bathroom had a window out to the hall way.
The staff, and the restaurant were astounding. Just great!
Stayed in April 2024
Reviewed: 19 April 2024
Helen
United KingdomBed a little lumpy
Situation
Stayed in April 2024
Córdoba, Spain
Placentia, USA
San Giovanni in Val Aurina, Italy
Córdoba, Spain
Vénissieux, France
Behringen, Germany
Reedham, UK
Kamschlacken, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content